We maintain the operation of your software systems with maximum performance
Providing continuous support is crucial for any software system, due to the fact that users inevitably can face a number of technical and functional problems in their daily work. We will respond promptly to resolve the issue with the required level of maintenance and degree of urgency, in order to avoid loss and reduced efficiency due to interruptions.
As traceability and transparency are key in resolving a problem, we provide our customers with a helpdesk portal for customer service, with rich functionality and a number of advantages:
- Web-based portal accessible through any device
- 24/7 possibility for registration of service requests in case of a problem
- Automatic referral of the service request to a consultant
- Full access of clients to information about the actions taken to solve the problem
- Automatic monitoring of reaction time and troubleshooting
- Notification of the client upon start/completion of activity on each separate task
- Historical data of service requests and their accompanying actions for each customer
End user training
Some of the problems that may arise are caused by user errors or insufficient knowledge of the system. We will train your employees to know the functionality and work confidently with the system.
We have extensive experience in moving software systems to alternative platforms, technologies, architectures and programming languages, as well as database migration, optimization and backup.
Successfully upgrading to the latest version of a system gives you many benefits, including access to new features, improved compatibility with other systems, clearing system errors, and an improved user interface.
The advancement of technology and the growth of your business may give rise to the need to develop new functionalities for your system. We will help you in the description of the requirements and development.