Support

We maintain the operation of your software systems with maximum performance

Providing continuous support is crucial for any software system, due to the fact that users inevitably can face a number of technical and functional problems in their daily work. We will respond promptly to resolve the issue with the required level of maintenance and degree of urgency, in order to avoid loss and reduced efficiency due to interruptions.

As traceability and transparency are key in resolving a problem, we provide our customers with a helpdesk portal for customer service, with rich functionality and a number of advantages:

  • Web-based portal accessible through any device
  • 24/7 possibility for registration of service requests in case of a problem
  • Automatic referral of the service request to a consultant
  • Full access of clients to information about the actions taken to solve the problem
  • Automatic monitoring of reaction time and troubleshooting
  • Notification of the client upon start/completion of activity on each separate task
  • Historical data of service requests and their accompanying actions for each customer

End user training

Some of the problems that may arise are caused by user errors or insufficient knowledge of the system. We will train your employees to know the functionality and work confidently with the system.

System migration

We have extensive experience in moving software systems to alternative platforms, technologies, architectures and programming languages, as well as database migration, optimization and backup.

System upgrade

Successfully upgrading to the latest version of a system gives you many benefits, including access to new features, improved compatibility with other systems, clearing system errors, and an improved user interface.

Subsequent development

The advancement of technology and the growth of your business may give rise to the need to develop new functionalities for your system. We will help you in the description of the requirements and development.

Do you have any questions?

We can help you choose and implement the right solution for automating your business processes.

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Testimonials

The implementation of the ERP system Microsoft Dynamics NAV in MIM Bulgaria had a tangible optimization effect on the management, production, logistics, trade processes in the company.

Executive Director, MIM Bulgaria

By implementing Microsoft Dynamics CRM, we achieved an optimization of the reporting, control and the overall business process in the company. We also reduced to a minimum the double entry of data.

Georgi Kostadinov
Financial Manager, Manpower Bulgaria

The main benefits of the implementation of Infor LN ERP are: Improving the planning, reporting and control over the production process in the enterprise; Optimization and planning of deliveries and stocks; Capacity planning and optimization of resource load.

Stefka Velikova
Head of Information and Communication Technologies Department, Dunav Press

In Lesto Product consulting services were performed for adaptation and implementation of the integrated Infor LN ERP system with the following functional scope: Sales management; Supply management; Production management; Finance and accounting.

Eng. Ivaylo Gladnishki
Manager, Lesto Product

Thanks to the production planning and management modules and bar code solution for reporting transactions with mobile devices, we take advantage of all the benefits of Epicor iScala for integrated management of enterprise resources.

Paulina Pandova
Finance Manager, Sredna Gora

The Epicor iScala system is invaluable for a company like ours, as it provides all the necessary tools for intensive work on the international market and is fully localized according to the requirements of local legislation and regulations.

Silvia Yordanova
Finance Manager, ADM Bulgaria Trading

The Epicor iScala system is central to the implementation of our main activities: our commercial operations in the country, the fast service of our numerous clients and effective communication with the head office and our foreign partners.

Iskren Ivanov
Supply Planning Manager, Singenta Bulgaria