Microsoft Dynamics 365

Next generation CRM and ERP cloud application for business management

Microsoft Dynamics 365

Advantages

Wide range of applications
Data unification
Use only the applications you need
Unlimited possibilities for integration
Increase in sales
Plan and implement projects
Improve customer service
Manage your resources

Functionality

Dynamics 365 for Sales
Dynamics 365 for Customer Service
Dynamics 365 for Field Services
Dynamics 365 for Project Service Automation
Dynamics 365 Business Central
Microsoft Dynamics 365

Reviews

The implementation of the ERP system Microsoft Dynamics NAV in MIM Bulgaria had a tangible optimization effect on the management, production, logistics, trade processes in the company.

Petar Peryanov
Executive Director, MIM Bulgaria

With the implementation of Microsoft Dynamics 365 for Sales and Microsoft Dynamics for Customer Service in Kiveli – 2010 Ltd. reporting and control were successfully optimized, as well as the overall business process in the company. In addition to that, double data entry was minimized.

Ivan Petkov
Manager, Kiveli - 2010 Ltd.

Upon our arrival in Bulgaria, we were looking for a software that would meet the high corporate standards of Manpower. By implementing Microsoft Dynamics CRM, we achieved an optimization of the reporting, control and the overall business process in the company. We also reduced to a minimum the double entry of data.

Georgi Kostadinov
Financial Manager, Manpower Bulgaria

Manage your business and increase success

Dynamics 365 is a set of smart business applications that help you manage your entire business and achieve better results.

Depending on your business needs, you can choose one, several or all applications. Microsoft Dynamics 365 Series applications work seamlessly together as a complete solution that manages your entire business – including sales, projects, operations and service.

With Microsoft Dynamics 365, you will get a 360-degree view of your organization, unify your data, and make informed and timely management decisions.

 

Dynamics 365 for Sales

Dynamics 365 for Sales is designed to automate and forecast business processes by helping retailers build strong customer relationships, generate more leads, and close trades faster. The Dynamics 365 for Sales CRM application will help you:

  • Attract more potential customers
  • Build customer loyalty
  • Forecast sales
  • Increase sales productivity
  • Improve communication with customers
  • Provide more time for retailers to focus on sales

 

Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service facilitates the management of customer service inquiries from start to finish, providing the best possible results.

  • Provide an effective customer service
  • Respond quickly to customer inquiries and prioritize customer issues
  • Customize customer service
  • Provide information to customers about the progress of solving the problem
  • Increase productivity
  • Receive feedback from your customers

 

Dynamics 365 for Field Services

Dynamics 365 for Field Services is designed for companies that perform on-site service. This may include installation, scheduled or periodic maintenance, or troubleshooting. The Dynamics 365 for Field Services CRM application will help you:

  • Optimize field resources
  • Provide proactive services to your customers
  • Plan resources intelligently
  • Automate schedule to send the right technician for the work to be done on site

 

Dynamics 365 for Project Service Automation

Dynamics 365 Project Service Automation allows you to implement projects on time and within budget, while increasing the productivity of your employees. The Dynamics 365 Project Service Automation CRM application will help you:

  • Successfully manage your projects
  • Optimize your resources
  • Make predictions about the profitability of the project
  • Increase productivity
  • Improve communication in project teams

Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central (NAV) is an integrated ERP application that helps small and medium enterprises to manage and automate their finances, deliveries, sales, projects, service and production. The Dynamics 365 Business Central ERP application will help you to:

  • Increase financial traceability and sales
  • Optimize the supply chain
  • Improve customer service
  • Manage production processes
  • Implement the projects on time and within the set budget

 

Applicable in any industry

Microsoft Dynamics 365 series applications are suitable for any industry.

Do you have any questions?

We can help you choose and implement the right solution for automating your business processes.
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